Return & Refund Policy

At Nailsens, we're committed to making every customer's experience as flawless as our nails. Need help? Reach out to us at hello@nailsens.com.

Returns & Exchanges: For hygiene reasons, we are unable to accept returns, exchanges, or issue refunds for change-of-mind purchases or requests for a different style or size. Please review your order carefully and choose your size using our Size Guide before completing your purchase.

Faulty or Incorrect Items: If you receive a faulty item or an item that doesn't match your order, please contact us at hello@nailsens.com within 7 days of receiving your order, with your order number and photos of the issue. Our team will review your case and offer a replacement or refund where appropriate.

Size Correction Policy: Each set of Nailsens press-on nails is handcrafted to size specifications. If your nails don't fit as expected, you can place a new order with corrected measurements and receive an exclusive 10% discount on the reorder. To claim your discount and get help confirming your sizes, contact us at hello@nailsens.com.

Refunds: Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.